This is my final post in my workflow series! Today’s post is all about managing clients from start to finish. I have created my own series of steps that I use to make sure that every client receives the same awesome service from myself. This will look different for every photographer and every business, depending on how you interact with your clients, and that’s okay! This may be helpful for some people who are still struggle with the ideas of creating workflows.
On my client workflow, I start from the very beginning (the point where they decide to book) and go all the way to after our time together has ended (after they’ve received their wedding album). I have a second set of client workflows that are not for wedding clients that follows this one pretty closely, but it is much shorter!
At the top of each workflow, I write down the client names and the date of their wedding, and I often write notes all over their section of the workflow so that I don’t forget any important details.
Once they have decided to book, I create their client portal on pixifi, and send that off to them to make everything official (such as their contract, invoice, and personal information).
Then my workflow is as follows:
- Set time and date for engagement session
- Session reminder e-mail including time and location
- session takes place
- organize photos
- post FB sneaks
- {secret}
- edit & deliver photos
- {secret}
- six weeks prior to wedding, touch base about wedding day timeline
- forward information to second shooter
- day before wedding – prep gear
- create folder on stage one
- go to bed early and lay out clothes
- wedding day
- evening- edit one for FB
- import RAW files
- organize and deliver
- put in wedding album order, and deliver
There it is! How I “manage” my clients from the very beginning until after the end of our relationship.
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